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News & Resources


The Cooling Off Period in the IDR Process: What It Is, Why It’s Confusing, and How to Manage It Correctly
If you manage disputes under the No Surprises Act, you’ve probably encountered one of the most misunderstood terms in the federal IDR process: The Cooling Off Period. It sounds simple. In practice, it’s anything but. Between CMS guidance, differing interpretations by IDR Entities (IDREs), and evolving batching rules, cooling off has become one of the most operationally risky parts of the entire IDR workflow. Here’s what you need to know, and why automation matters. What Is th
13 hours ago5 min read


Federal vs. State IDR: How to Know Which Path Applies to Your Claim
Confused about federal vs. state IDR? Learn how to determine the correct IDR path under the No Surprises Act and avoid lost claims or missed deadlines.
Feb 264 min read


The Story Behind IDR Claims: Why We Built a Better Way to Run IDR
The Independent Dispute Resolution (IDR) process was established under the No Surprises Act of 2022 to bring structure and fairness to out-of-network reimbursement. In theory, the process is standardized and regulated. In practice, it has become operationally complex. For providers, billing companies, revenue cycle teams, and law firms IDR often feels less like a structured workflow and more like a maze, not just of deadlines, but of changing deadlines, cooling off periods, e
Feb 174 min read


Ensure Compliance With the No Surprises Act: A Practical Guide for Healthcare Providers
The No Surprises Act: Ensuring Fairness in Healthcare Billing The No Surprises Act is designed to protect patients from unexpected medical bills and ensure fairness between providers and payers. For healthcare organizations, compliance is not only required; it’s critical for maintaining trust, avoiding penalties, and ensuring smooth reimbursement workflows. Understanding how the law works and how to streamline your internal processes can help you stay compliant while improvin
Dec 8, 20255 min read


IDR Technology Benefits: How IDR Claims Maximizes Efficiency Through Automation
Discover how IDR Claims streamlines the Independent Dispute Resolution process with automation, data-driven insights, and compliance tracking, cutting administrative time by 75% and eliminating missed deadlines for out-of-network providers.
Nov 16, 20253 min read
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